Grit Guide: Public Contact
The Grit Guide: Public Contact microcredential recognizes individuals who have excelled in public-facing roles that require superior communication, customer service, and problem-solving skills. Earners of this microcredential have demonstrated the ability to handle diverse inquiries, provide accurate information, and manage challenging situations with professionalism and poise. This microcredential highlights the earner's capability to serve as a representative of UMBC, providing a positive experience to all visitors, students, faculty, and staff.
Earning Criteria
- Complete the minimum working requirements of a public contact role: minimum of 6 hours per week for one academic year.
- Demonstrate strong communication and customer service skills, as evidenced by supervisor evaluations and feedback.
- Complete a reflection on experiences handling difficult situations or unique challenges in the role.
- Demonstrate strong communication and customer service skills, as evidenced by supervisor evaluations and feedback.
- Complete a reflection on experiences handling difficult situations or unique challenges in the role.
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