Exploring Inclusive Solutions to Intercultural Conflict

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This module begins with the study of the foundational concepts, individual conflict styles and different cultural conflict lenses. Then, participants will be invited to discuss how to deal with conflicts constructively, and watch a video on how empathy can resolve or prevent conflict. Finally, participants will complete an exercise on developing mindful communication of turning confrontational statements into responses that reflect compassionate curiosity, and learn to resolve disagreements.

80% completion of tasks, activities, and artifacts is the minimum requirement for the badge:
- Written self reflections and group discussions

4 hours

1. Define an intercultural conflict.
2. Recall some intercultural conflicts that have taken place in your workplace or classroom.
3. Recognize cultural differences, commonalities, perceptions, power and privilege dynamics, and how they can lead to conflict.
4. Identify and assess your conflict style.
5. Explain, demonstrate and appraise how critical incidents can be useful to you in developing IC.
6. Practice conflict management skills, empathy, flexibility, and reframing.
7. Examine your emotional, physical, and cognitive reactions and the meaning you give to conflicts.
8. Recognize what you do not know about the dynamics in a given intercultural conflict and be able to engage this ambiguity effectively in developing responses to intercultural conflict.
9. Create a strategy and propose solutions for mitigating intercultural conflicts at your workplace or classroom.
10. Critically reflect on your unconscious judgments and physical sensations in relation to people from a different cultural, linguistic, age, disability, gender, sexual orientation, religions, and so on.